Privacy Policy for CROSS Celesta Nusa Penida

Effective Date:2025

CROSS Celesta Nusa Penida (referred to as "we,"

"us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you provide it to us for appointment confirmations, reminders, and promotional communications.

1. Information We Collect

We may collect the following personal information:

Contact Information: Your name, phone number, and email address.Appointment Details: Information related to your appointments, such as date, time, and service.

Marketing Preferences: Your preferences for receiving promotional communications.

2. How We Use Your Information

We use your personal information for the following purposes:

Appointment Management: To send you confirmations and reminders about your scheduled appointments.Promotional Communications: To send you information about our services, special offers, and other promotions, based on your consent where required by law.

3. Legal Basis for Processing (EEA and UK Residents)

For individuals located in the European Economic Area (EEA) and the United Kingdom (UK), our legal basis for processing your personal information for appointment confirmations and reminders is the necessity for the performance of a contract (providing our services). For promotional communications, we will rely on your consent. You have the right to withdraw your consent at any time.

4. Your Rights (GDPR)

If you are located in the EEA or the UK,

you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You have the right to request access to the personal information we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.  

Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.  

Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.  

Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence or where the alleged infringement occurred.  

5. Your Rights (CCPA)If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale: We do not sell your personal information as defined under the CCPA.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

6. Data Retention: Wewill retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for appointment management, sending reminders, and providing promotional communications if you have consented. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  

7. Data Security  
We have implemented reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.  

8. Sharing Your Information
We will not share your personal information with third parties for their own marketing purposes without your explicit consent. We may share your information with service providers

who assist us in sending appointment confirmations, reminders, and promotional communications, under contractual terms that protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your rights, please contact us at:

CROSS Celesta Nusa Penida

Jl. Raya Kerobokan No.64

+1 855-783-9092

[email protected]

10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes as required by law.

The updated policy will be posted on our website or communicated to you directly.

This Privacy Policy is intended to provide a concise overview of our data handling practices. For more detailed information or specific requests related to your personal data, please contact us.